AZ Detailing – Service Policies

1. Service Standards and Responsibilities

1.1 Quality of Service

AZ Detailing is committed to providing professional car detailing services using safe techniques, professional equipment, and appropriate products for each vehicle.

1.2 Customer Satisfaction Guarantee

If the customer is not satisfied with the result of the service, they must inform the technician immediately after the service is completed and before the technician leaves the location.

1.3 Issue Resolution

AZ Detailing will review the concern and attempt to correct any missed areas or issues on site.

1.4 Refund Eligibility

If the concern cannot be reasonably resolved and the service was not delivered as agreed, the customer may be eligible for a partial or full refund, depending on the situation.

1.5 Service Limitations

Once the technician has left the location and the vehicle has been driven or exposed to external conditions, AZ Detailing cannot guarantee the original result of the service.

2. Pricing Policy

2.1 Vehicle Size and Condition

Service prices are based on the size, type, and condition of the vehicle.

2.2 Condition Adjustments

If the vehicle is significantly dirtier than expected (including excessive sand, mud, stains, or pet hair), additional time and products may be required.

2.3 Price Adjustment

In such cases, the final price may be adjusted. The customer will always be informed before any additional work is carried out.

3. Payment Policy

3.1 Payment Timing

Payment is required upon completion of the service, unless agreed otherwise in advance.

3.2 Payment Methods

We accept payment via:

• Cash
  
  
• Bank transfer
  
  
• Other agreed payment methods.
  
  

4. Booking and Cancellation Policy

4.1 Appointment Scheduling

Appointments must be scheduled in advance through direct communication or the booking system.

4.2 Cancellation Notice

Customers are asked to cancel or reschedule appointments at least 24 hours in advance where possible.

4.3 Repeated Cancellations

Repeated late cancellations or failure to attend appointments may result in refusal of future bookings.

5. Arrival and Access Policy

5.1 Vehicle Accessibility

The vehicle must be accessible at the agreed time of the appointment.

5.2 Required Utilities

For mobile services, customers must provide:

• Access to an outdoor water tap
  
  
• Access to a power outlet.
  
  

5.3 Service Delay

If access to the vehicle or required utilities is not available, the service may be delayed or rescheduled.

6. Late Arrival Policy

6.1 Vehicle Readiness

Customers must ensure the vehicle is ready and accessible at the scheduled appointment time.

6.2 Delays

If the technician is unable to begin the service due to delays caused by the customer, the appointment time may be shortened or rescheduled.

7. Vehicle Condition Policy

7.1 Vehicle Inspection

The condition of the vehicle will be assessed before the service begins.

7.2 Heavy Contamination

Vehicles with excessive dirt, stains, sand, mud, or pet hair may require additional time and labour.

7.3 Additional Charges

Additional charges may apply depending on the level of contamination.

8. Damage Reporting Policy

8.1 Pre-existing Damage

Customers are encouraged to inform AZ Detailing about any existing damage before the service begins.

8.2 Examples of Damage

This may include:

• scratches
  
  
• paint defects
  
  
• damaged trim
  
  
• loose parts
  
  
• worn interior materials.
  
  

8.3 Visibility After Cleaning

Pre-existing damage may become more visible after cleaning due to the removal of dirt and contamination.

9. Liability Policy

9.1 Existing Vehicle Damage

AZ Detailing is not responsible for pre-existing damage including scratches, paint chips, worn interior materials, or previously repaired surfaces.

9.2 Fragile Components

Older or previously damaged components may be fragile and could fail during normal cleaning processes.

9.3 Personal Belongings

Customers are responsible for removing personal belongings and valuables from the vehicle before the service begins.

10. Ceramic and Protection Disclaimer

10.1 Protection Products

Protective products such as wax, sealants, or ceramic-based coatings help improve gloss and provide temporary protection against environmental contamination.

10.2 Durability Factors

The durability of these products depends on several factors including:

• driving conditions
  
  
• weather exposure
  
  
• washing methods
  
  
• regular maintenance.
  
  

10.3 Maintenance Recommendation

For best results, regular maintenance washes are recommended.

11. Privacy Policy

11.1 Personal Information

When booking a service, AZ Detailing may collect the following information:

• full name
  
  
• phone number
  
  
• email address (optional)
  
  
• service address.
  
  

11.2 Use of Information

This information is used only for booking, communication, and providing services.

11.3 Data Protection

Personal information will never be sold, shared, or distributed to third parties unless required by law.

12. Terms of Service

12.1 Agreement to Terms

By booking or using services provided by AZ Detailing, the customer agrees to comply with and be bound by these service policies and terms.

12.2 Service Acceptance

Booking a service confirms that the customer has read, understood, and accepted the policies regarding pricing, service conditions, liability, and payment.

12.3 Right to Refuse Service

AZ Detailing reserves the right to refuse or cancel a service in situations where:

• working conditions are unsafe
  
  
• access to the vehicle is not possible
  
  
• required utilities such as water or electricity are unavailable
  
  
• the vehicle condition poses a health or safety risk.
  
  

12.4 Service Area

AZ Detailing provides mobile detailing services within the agreed service area. Locations outside the normal service area may require additional travel fees.

12.5 Changes to Policies

AZ Detailing reserves the right to update or modify these policies at any time to improve service quality or comply with legal requirements.

12.6 Contact Information

If you have any questions regarding these policies or services, please contact AZ Detailing through the contact details provided on the website.

Results Disclaimer

13.1 Expected Results

Professional detailing significantly improves the cleanliness and appearance of a vehicle. However, results may vary depending on the age, condition, and previous treatment of the vehicle.

13.2 Permanent Damage

Some defects cannot be removed through cleaning or standard detailing processes. This may include:

• deep scratches
  
  
• paint damage
  
  
• permanent stains
  
  
• worn interior materials
  
  
• faded or damaged trim.
  
  

13.3 Improvement vs Restoration

Detailing services are designed to improve the condition and appearance of the vehicle, but they do not guarantee full restoration of damaged or heavily worn surfaces.

13.4 Honest Expectations

AZ Detailing will always aim to deliver the best possible result based on the vehicle’s condition and the service selected.